Responsible Gaming

Gaming Should Be Entertainment

At Mystake, we believe that online gaming should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. While we strive to provide an enjoyable experience, it's important to understand that all casino games are games of chance, and the house always has a mathematical edge. Please gamble responsibly and within your means.

Age Verification

Online gambling in the UK is strictly regulated. You must be 18 years of age or older to use Mystake and place bets. We take age verification seriously and reserve the right to request proof of identity and age at any time. If you are under 18, please do not attempt to register or gamble on our platform.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Please be aware of these warning signs:

• Chasing losses by gambling more to recover money you've lost
• Gambling with money intended for essential expenses (rent, bills, food)
• Hiding gambling activity from friends, family, or partners
• Gambling for longer periods or with larger amounts than intended
• Feeling anxious, irritable, or restless when not gambling
• Neglecting work, education, or personal relationships due to gambling
• Using gambling as an escape from stress, anxiety, or depression
• Borrowing money or accumulating debt to finance gambling
• Failed attempts to reduce or control gambling
• Lying to others about the extent of your gambling

If you recognise any of these signs in yourself or someone you know, please seek help immediately.

Self-Help Tools Available at Mystake

Mystake provides several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you can deposit over a specified period (daily, weekly, or monthly)
• Loss Limits: Restrict the amount you can lose during a set timeframe
• Reality Checks: Receive regular reminders during gaming sessions about how long you've been playing and how much you've wagered
• Time-Out: Take a break from gambling for a set period (temporary self-exclusion)
• Self-Exclusion: Permanently close your account if you need to stop gambling

To access these tools, log into your Mystake account and visit the Responsible Gaming settings in your account preferences.

Support Organisations

If you or someone you know is struggling with problem gambling, help is available. Please contact one of the following organisations:

United Kingdom

• GamCare
  Free, confidential support and counselling for problem gamblers
  www.gamcare.org.uk
  Helpline: 0808 8020 133 (free, 24/7)
• GamStop
  National self-exclusion scheme for online gambling in Great Britain
  www.gamstop.co.uk
  Register to self-exclude from all UK-licensed online gambling operators
• Gamblers Anonymous
  Peer support meetings and fellowship for problem gamblers
  Phone: 0370 050 8881

Other Countries

• Australia: Gambling Help Online
  www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  www.responsiblegambling.org
• United States: National Council on Problem Gambling
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  www.bzga.de

If You Need Help

Remember: Seeking help is a sign of strength, not weakness. Problem gambling is treatable, and support is available.

If you are experiencing difficulties with gambling, please contact one of the support organisations listed above, speak to your GP, or reach out to a trusted friend or family member. Do not suffer in silence.

At Mystake, we are committed to promoting responsible gambling. If you wish to discuss your account or require additional support, our customer service team is here to help: support@mystake.com